Documentation article

Diagnostics and Troubleshooting

Where to start when something is not working.

Diagnostics and Troubleshooting

Help & Status should be the first stop when diagnosing a FlowPress issue.

Check these first

  • Sender email details
  • Test email delivery
  • Queue pending and failed counts
  • Cron task scheduling
  • Template placeholder validation
  • Manage Preferences URL
  • WooCommerce activation status for store-specific tools

Common causes

  • WordPress mail not configured properly
  • WP-Cron not running reliably
  • A missing preferences page URL
  • A shortcode placed on the wrong page
  • WooCommerce inactive when store workflows are expected