Support policy

FlowPress Support Policy

Support for FlowPress is focused on helping customers install the plugin, configure the main settings correctly, and use the product as intended.

Support includes

• Installation and activation help
• Settings guidance for sender details, preferences pages, and delivery setup
• Help with forms, campaigns, automations, templates, subscriber updates, and reporting
• Troubleshooting for queue, sending, publishing, and Health Check issues

Support does not include

• Custom development or bespoke workflows
• Third-party server administration or hosting support
• Design customisation beyond the supplied theme and plugin behaviour
• External email provider account management performed on your behalf

What to include in a support request

• WordPress version and WooCommerce version if used
• FlowPress version number
• A short description of the issue
• The steps required to reproduce it
• Screenshots, error text, or queue details where relevant